Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Rochester (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Rochester, WA. You will greet clients, manage scheduling, and support daily operations alongside tax professionals, with training provided to grow into tax preparation or leadership roles.

This in-person role emphasizes confidentiality, organization, and teamwork. Availability to work evenings and weekends during tax season is required, with a path to growth within a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Communication

Multitasking

Organizational skills

Scheduling coordination

Education

High school diploma/GED

Tools

MS Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Rochester, WA. You will greet clients, manage scheduling, and support daily operations alongside tax professionals, with training provided to grow into tax preparation or leadership roles.

This in-person role emphasizes confidentiality, organization, and teamwork. Availability to work evenings and weekends during tax season is required, with a path to growth within a