Client Experience Concierge — In-Person Front Desk

H&R Block, Inc.; Ellsworth (KS); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role involves greeting clients, scheduling, and coordinating with tax professionals in a busy, in-person setting.

This position supports daily office operations, offers training and growth paths into tax preparation or office leadership, and requires evening/weekend availability during tax season.

Qualifications

• Experience in fast-paced, client-focused environments.
• Strong interpersonal and communication skills for teamwork and service.
• Able to multitask and manage competing priorities.
• Organized with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability for evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and present a professional first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client-centric experience

Interpersonal skills

Multitasking

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. The role involves greeting clients, scheduling, and coordinating with tax professionals in a busy, in-person setting.

This position supports daily office operations, offers training and growth paths into tax preparation or office leadership, and requires evening/weekend availability during tax season.