Customer Experience Advocate — Retail Banking

PNC Financial Services Group, Inc.; Willistown Township (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

Health Savings Account (HSA)

401(k) with company match

Paid time off and holidays

Education assistance

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate to deliver a distinctive customer experience across Paoli and surrounding branches. You will educate customers on financial options and opportunities, guiding them with technology and branch resources to meet their banking needs.

The role focuses on proactive sales through lobby engagement, referrals to branch staff, and building loyalty by understanding customer needs and delivering tailored solutions.

Qualifications

• No degree required; related experience or education may be considered.
• Typically <1 year of related experience.
• No required certifications or licenses.

Responsibilities

• Deliver a unique customer experience and educate on available financial options.
• Identify banking opportunities during customer interactions and refer appropriately.
• Engage with customers in-branch and via lobby activities to promote PNC products.
• Support proactive sales conversations through a defined sales process to grow client loyalty.

Skills

Accountability

Banking

Branch Banking

Customer Experience

Proactive Sales

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate to deliver a distinctive customer experience across Paoli and surrounding branches. You will educate customers on financial options and opportunities, guiding them with technology and branch resources to meet their banking needs.

The role focuses on proactive sales through lobby engagement, referrals to branch staff, and building loyalty by understanding customer needs and delivering tailored solutions.