Client Experience & Care Coordination Specialist

ADP, Inc.; Bridgeview (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

ADP, Inc. is seeking a full-time Clerical Specialist in Bridgeview, IL. The role supports client lifecycle management, handles intake, and ensures accurate records for clients and employees. Strong customer service, communication, and bilingual (Spanish) abilities are highly valued.

The position involves coordinating with care staff, maintaining care plans, and performing general clerical tasks. Proficiency with computers and report generation is required, with English fluency emphasized.

Qualifications

• Bachelor's Degree or higher, high school diploma or equivalent accepted.
• 2 years of customer service experience preferred.
• Fluent in English; Spanish fluency is a plus.

Responsibilities

• Serve as the first point of contact for clients and partners with top-notch customer service.
• Answer phone inquiries, provide service information, and collect needed client data for care plans.
• Monitor dashboards daily and follow up with caregivers and clients.
• Coordinators input care plans, ensure staffing, and review details with caregivers before care begins.
• Document monthly client calls and update relevant files and reports.
• Update care plans, upload monthly reports, and communicate changes to caregivers.

Skills

Customer service

Communication

English fluency

Spanish fluency

Technical proficiency

Education

Bachelor's Degree

High school diploma or equivalent

Job description

ADP, Inc. is seeking a full-time Clerical Specialist in Bridgeview, IL. The role supports client lifecycle management, handles intake, and ensures accurate records for clients and employees. Strong customer service, communication, and bilingual (Spanish) abilities are highly valued.

The position involves coordinating with care staff, maintaining care plans, and performing general clerical tasks. Proficiency with computers and report generation is required, with English fluency emphasized.