Client Care & Coordination Specialist

ADP, Inc.; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

ADP, Inc. in Chicago, IL is seeking a Client Coordinator to manage clients throughout their lifecycle, handle initial intake calls, and provide information on services and fees. The role emphasizes quality care, accurate record keeping, and excellent customer service.

Responsibilities include coordinating care plans, reviewing staffing with caregivers before start of care, completing monthly client calls, and maintaining comprehensive documentation. On-call duties rotate every other month.

Qualifications

• Bachelor's Degree required.
• High school GED or Associate's with 2 years supervisory experience in home healthcare or medical setting.
• Excellent customer service and communication skills.
• Prolonged periods of sitting at a desk and computer use.

Responsibilities

• Be the first point of contact for clients, industry partners, and care providers, ensuring excellent customer service.
• Handle phone inquiries, provide information about services and fees, and collect relevant client information for care/plan.
• Daily monitoring of dashboard and follow up with caregivers and clients.
• Trades off responsibilities for being On call every other month.
• Coordinators input care plans, ensure staffing, and review details with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads monthly reports on the client's profile, communicates changes to caregiver(s) and documents the same.
• Ensures best matches between caregiver and clients and compliance with the care plan.
• Participates in staff trainings and operational meetings.
• Performs clerical work such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

English fluency

Spanish (advantage)

Education

Bachelor's Degree

High school Diploma / GED or Associate's with 2 years supervisory exp in Home Healthcare or Medical setting

Job description

ADP, Inc. in Chicago, IL is seeking a Client Coordinator to manage clients throughout their lifecycle, handle initial intake calls, and provide information on services and fees. The role emphasizes quality care, accurate record keeping, and excellent customer service.

Responsibilities include coordinating care plans, reviewing staffing with caregivers before start of care, completing monthly client calls, and maintaining comprehensive documentation. On-call duties rotate every other month.