Bilingual Home Care Team Lead and Client Coordinator Coach

ADP, Inc.; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

ADP, Inc. in Chicago, IL is seeking a dynamic bilingual Team Lead for our Home Care Services division. You will oversee daily operations, manage a team of care professionals, and ensure high-quality client service in a collaborative environment.

The role requires leadership, strong communication in multiple languages (Spanish essential), and experience in home care operations. Join a company committed to supporting caregivers and clients with efficient scheduling and staffing.

Qualifications

• Bachelor's degree preferred in a related field.
• Minimum of 2 years in home care, healthcare operations, scheduling, client services, or care coordination.
• Previous supervisory or training experience preferred.
• Must be bilingual in Spanish and English.

Responsibilities

• Train Client Coordinators and provide ongoing support.
• Optimize hours utilization and reassign caregivers as needed.
• Ensure timely visit verification to prevent billing delays.
• Assist in staffing clients and matching caregivers to needs.
• Monitor coordinator dashboards and address abnormalities.
• Follow up with VA clients to obtain authorizations.

Skills

Leadership

Bilingual Spanish

Training others

Communication

Education

Bachelor's degree in Healthcare Administration/Business Administration/Social Services

Tools

Microsoft Office

Healthcare scheduling

Job description

ADP, Inc. in Chicago, IL is seeking a dynamic bilingual Team Lead for our Home Care Services division. You will oversee daily operations, manage a team of care professionals, and ensure high-quality client service in a collaborative environment.

The role requires leadership, strong communication in multiple languages (Spanish essential), and experience in home care operations. Join a company committed to supporting caregivers and clients with efficient scheduling and staffing.