Client Coordinator - Bridgeview (Bilingual Spanish)

ADP, Inc.; Bridgeview (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

ADP, Inc. is seeking a full-time Clerical Specialist in Bridgeview, IL. The role supports client lifecycle management, handles intake, and ensures accurate records for clients and employees. Strong customer service, communication, and bilingual (Spanish) abilities are highly valued.

The position involves coordinating with care staff, maintaining care plans, and performing general clerical tasks. Proficiency with computers and report generation is required, with English fluency emphasized.

Qualifications

• Bachelor's Degree or higher, high school diploma or equivalent accepted.
• 2 years of customer service experience preferred.
• Fluent in English; Spanish fluency is a plus.

Responsibilities

• Serve as the first point of contact for clients and partners with top-notch customer service.
• Answer phone inquiries, provide service information, and collect needed client data for care plans.
• Monitor dashboards daily and follow up with caregivers and clients.
• Coordinators input care plans, ensure staffing, and review details with caregivers before care begins.
• Document monthly client calls and update relevant files and reports.
• Update care plans, upload monthly reports, and communicate changes to caregivers.

Skills

Customer service

Communication

English fluency

Spanish fluency

Technical proficiency

Education

Bachelor's Degree

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Bridgeview, IL, US

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak other languages is an advantage.
• Able to speak, read and write in Spanish fluently.

Education and Experience

• Bachelor's Degree, High school diploma or equivalent.
• 2 years of experience in a customer service role highly preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.