Client Coordinator - Bridgeview (Bilingual Spanish)

Serenity Home Health Care Agency LLC; Bridgeview (IL); On-site; USD 36,000 - 46,000; Full time

Job summary

Serenity Home Health Care Agency LLC in Bridgeview, IL seeks a Full Time Clerical professional to manage client records, handle intake calls, and provide information on services and fees. You will ensure quality care and client satisfaction.

Responsibilities include coordinating with caregivers, updating care plans, documenting monthly client calls, and maintaining accurate files. Strong communication and computer skills are essential, including English fluency and Spanish proficiency as a plus.

Qualifications

• Bachelor's degree or equivalent required; two years in customer service preferred.
• Excellent communication and customer service skills.
• Proficient with computers and reporting tools.

Responsibilities

• Be the first contact for clients, partners, and care providers.
• Answer phone inquiries, provide service and fee information, and gather client data.
• Monitor dashboard daily and coordinate with caregivers and clients.
• Share on-call duties every other month.
• Coordinate input of care plans and staffing with caregivers.
• Complete monthly client calls and document in files.
• Update care plans, upload reports, and communicate changes.
• Match caregivers to clients and ensure care plan compliance.
• Participate in staff training and meetings.
• Perform clerical tasks such as filing, uploading, copying, or faxing.
• Assume other duties as assigned.

Skills

Customer service

Communication

Problem solving

Attention to detail

Technical skills

English (fluency)

Spanish (fluency)

Education

Bachelor's degree

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Bridgeview, IL, US

Job Summary

Responsibilities include managing clients throughout their lifecycle with the company, taking initial intake calls & providing information to potential clients. Ensures quality care and client satisfaction and is responsible for maintenance of client and employee records.

Job Responsibilities

• Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
• Takes phone inquiries from potential clients; provides accurate information about services and fees and gathers relevant information for client care/plan.
• Daily monitoring of Dashboard and follow up with caregivers and clients.
• Trades off responsibilities for being “On call” every other month.
• Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
• Completes client monthly calls according to policy and documents in the client's file.
• Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
• Ensures best matches between caregiver and clients.
• Ensures compliance with the care plan and accurate documentation of all care plan tasks.
• Participates in staff training and operational meetings.
• Performs clerical work, such as filing, uploading, copying, or faxing.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.
• Able to speak other languages is an advantage.
• Able to speak, read and write in Spanish fluently.

Education and Experience

• Bachelor's Degree, High school diploma or equivalent.
• 2 years of experience in a customer service role highly preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.