Care Scheduler & Coordination Specialist

ADP; Bristol (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

ADP is seeking a scheduling-focused administrator to coordinate services for clients, Personal Care Aides, and Homemakers in accordance with a Plan of Care and regulatory requirements.

The role requires two+ years of related experience, strong interpersonal skills, and solid computer proficiency. You will maintain client databases, participate in team meetings, and ensure privacy and compliance across all activities.

Qualifications

• Two or more years in scheduling, transportation, human services, disabilities, or related field.
• Advanced knowledge of computers recommended.
• Excellent interpersonal communication skills are required.
• Ability to multitask and handle significant phone contact.
• Strong customer service skills and conflict resolution ability.

Responsibilities

• Schedule and coordinate Personal Care and Homemaker services with notification and documentation.
• Collaborate with Supervisor/Home Care Coordinator and IDT members.
• Attend PACE meetings and trainings; review minutes.
• Demonstrate professional verbal and written communication.
• Demonstrate decision making and problem-solving skills.
• Report significant changes or incidents to supervisor or appropriate source.
• Maintain confidentiality in client relations and Agency operations.
• Maintain database of patients, aides, and schedules with Plan of Care data.
• Comply with HIPAA requirements and confidentiality policies.
• Perform other duties as assigned.

Skills

Interpersonal communication

Scheduling/coordination

Analytical thinking

Problem-solving

Resource allocation

Independent work

Job description

ADP is seeking a scheduling-focused administrator to coordinate services for clients, Personal Care Aides, and Homemakers in accordance with a Plan of Care and regulatory requirements.

The role requires two+ years of related experience, strong interpersonal skills, and solid computer proficiency. You will maintain client databases, participate in team meetings, and ensure privacy and compliance across all activities.