Bilingual Home Care Team Lead - Training & Scheduling

ADP, Inc.; Chicago (IL); On-site; USD 30,000 - 34,000; Full time

Job summary

ADP, Inc. in Chicago, IL is hiring a bilingual Team Lead for Home Care Services. You will supervise daily operations, manage a team of care professionals, and ensure delivery of high-quality home care services.

The role requires strong leadership and multilingual communication. You will train coordinators, optimize visits, verify visits, assist with staffing, monitor dashboards, and resolve issues to maintain smooth operations and foster a collaborative team environment.

Qualifications

• Bachelor's degree in healthcare administration, business administration, social services, or a related field preferred.
• Minimum of 2 years of experience in home care, healthcare operations, scheduling, client services, or care coordination.
• Must be bilingual (Spanish).

Responsibilities

• Training Client Coordinators: Train new coordinators and provide ongoing support.
• Optimizing Hours Utilization: Reassign caregivers to maximize approved hours.
• Timely Visit Verification: Verify visits daily to prevent billing delays.
• Assisting with Client Staffing: Help coordinators assign caregivers promptly.
• Monitoring Coordinator Dashboards: Monitor dashboards and address abnormalities.
• VA client Follow-up: Proactively follow up to obtain authorizations.
• Handling Authorization adjustments and Terminations: Process adjustments and terminations timely.
• Documentation Oversight: Ensure timely completion of timesheets for caregivers.
• Conflict Resolution: Mediate caregiver-client issues to maintain positive relationships.
• Additional Duties: Undertake other tasks as assigned by supervisors.

Skills

Bilingual - Spanish

Leadership

Training

Education

Bachelor's degree in Healthcare Administration, Business Administration, Social Services, or related field

Tools

Microsoft Office

Healthcare Scheduling

Job description

ADP, Inc. in Chicago, IL is hiring a bilingual Team Lead for Home Care Services. You will supervise daily operations, manage a team of care professionals, and ensure delivery of high-quality home care services.

The role requires strong leadership and multilingual communication. You will train coordinators, optimize visits, verify visits, assist with staffing, monitor dashboards, and resolve issues to maintain smooth operations and foster a collaborative team environment.