Client Experience & Branch Operations Lead

JPMorgan Chase & Co.; Oakland (CA); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

JP Morgan Chase is seeking a Branch Operations Lead to help shape a welcoming branch environment and ensure accurate, compliant transactions. The role focuses on client engagement, coaching the branch team, and promoting self-service options to simplify banking for clients.

You will work with the Branch Manager to uphold policies, manage cash devices, and maintain high standards for loss control, compliance, and audits. Weekend/evening hours are required.

Competenze

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain a keen eye for detail and stay organized while juggling tasks.
• Lead branch operations and ensure transaction accuracy in a collaborative environment.
• Educate branch team and partners to stay connected and informed.
• Build relationships with clients and refer them to experts when appropriate.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Mansioni

• Collaborate with Branch Manager to create welcoming branch atmosphere and exceptional client experiences.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication, understand needs, and guide visits.
• Lead operations including cash devices and adherence to bank policies and procedures.
• Introduce clients to team and collaborate to meet specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support all branch operations, including loss control, compliance, and audits.

Conoscenze

Attention to detail

Leadership

Client education

Communication

Team collaboration

Problem solving

Time management

Formazione

High School Diploma or GED

College degree or military equivalent

Descrizione del lavoro

JP Morgan Chase is seeking a Branch Operations Lead to help shape a welcoming branch environment and ensure accurate, compliant transactions. The role focuses on client engagement, coaching the branch team, and promoting self-service options to simplify banking for clients.

You will work with the Branch Manager to uphold policies, manage cash devices, and maintain high standards for loss control, compliance, and audits. Weekend/evening hours are required.