Branch Operations Lead: Create Exceptional Banking Experiences

JP Morgan Chase; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

JP Morgan Chase is seeking a Branch Operations Lead to partner with the Branch Manager to ensure exceptional client experiences and compliant branch operations. You will guide team members, oversee lobby flow, transactions, and cash devices while promoting self-service options and maintaining high standards for loss control and audits.

The role requires 1+ years in retail banking, a high school diploma, and the ability to work weekends and evenings.

Qualifications

• Adheres to policies, procedures and regulatory banking requirements.
• Demonstrates strong attention to detail and organization.
• Exhibits leadership and operational proficiency in branch settings.
• Educates and informs team and partners to stay connected and compliant.
• Engages clients and refers complex needs to experts when appropriate.
• Has 1+ years of retail banking experience and the ability to work weekends/evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and anticipate their needs for a smooth visit.
• Lead branch operations, including cash devices, and resolve client issues per policy.
• Introduce clients to the branch team to deliver seamless service and support specialized needs.
• Promote self-service options to enhance client access to accounts at any time.
• Support loss control, compliance and audits to maintain branch security and standards.

Skills

Leadership

Customer service

Policy compliance

Attention to detail

Communication

Relationship building

Team collaboration

Training mindset

Education

High school diploma or GED

College degree or military equivalent (preferred)

Job description

JP Morgan Chase is seeking a Branch Operations Lead to partner with the Branch Manager to ensure exceptional client experiences and compliant branch operations. You will guide team members, oversee lobby flow, transactions, and cash devices while promoting self-service options and maintaining high standards for loss control and audits.

The role requires 1+ years in retail banking, a high school diploma, and the ability to work weekends and evenings.