Branch Operations & Client Experience Lead

JPMorganChase; Washington (District of Columbia); On-site; USD 55,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee daily branch activities, greet clients, and ensure a superior service experience. You will manage cash devices, monitor lobby flow, and guide the team in adhering to policies and regulatory requirements.

The role focuses on building lasting client relationships, educating customers on self-service options, and maintaining high standards for loss control, compliance, and audits. Weekend and evening hours are required.

Qualifications

• Adherence to policies, procedures, and regulatory banking requirements.
• Keen eye for detail and strong organizational skills for multitasking.
• Leadership and operational proficiency to ensure accurate transactions.
• Ability to educate and keep branch team and partners informed.
• Strong client engagement and ability to refer clients to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and ensure exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Engage clients with clear communication and anticipate needs during check-in and visits.
• Lead branch operations, manage cash devices (cash vault, ATM), and resolve client issues per policy.
• Introduce clients to the branch team to deliver seamless service and assist with specialized financial needs.
• Promote self-service options to simplify banking access anytime.
• Support branch operations with loss control, compliance, and audit readiness.

Skills

Policy adherence

Detail oriented

Leadership

Client engagement

Educating teammates

Education

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead to oversee daily branch activities, greet clients, and ensure a superior service experience. You will manage cash devices, monitor lobby flow, and guide the team in adhering to policies and regulatory requirements.

The role focuses on building lasting client relationships, educating customers on self-service options, and maintaining high standards for loss control, compliance, and audits. Weekend and evening hours are required.