Branch Operations Lead - Customer Experience & Compliance

Testing Site - JPMC; Emeryville (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase is hiring a Branch Operations Lead to oversee client experiences, branch team leadership, and compliant operations in a retail banking environment. The role emphasizes managing cash devices, lobby flow, and fostering trust with customers.

You will guide staff on policies, promote self-service options, and partner with management to maintain loss control and audits. Weekend/evening shifts are required.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Detail-oriented and organized to juggle multiple tasks.
• Strong leadership and operational proficiency for accurate transactions.
• Ability to educate the branch team and partners.
• Builds connections and educates clients, referring to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand and help clients, guiding them to self-service options.
• Lead branch operations, including cash devices like the cash vault and ATM, ensuring compliance.
• Introduce clients to the branch team to deliver seamless service and tailored financial support.
• Promote self-service options for 24/7 account access.
• Support branch operations with loss control, compliance, and audits.

Skills

Attention to detail

Leadership

Customer engagement

Regulatory knowledge

Training others

Education

High school diploma or GED

College degree or military equivalent

Tools

Cash handling

ATM operations

Job description

JPMorgan Chase is hiring a Branch Operations Lead to oversee client experiences, branch team leadership, and compliant operations in a retail banking environment. The role emphasizes managing cash devices, lobby flow, and fostering trust with customers.

You will guide staff on policies, promote self-service options, and partner with management to maintain loss control and audits. Weekend/evening shifts are required.