Client Experience Banking Associate

JPMorganChase

Alexandria (VA)

On-site

USD 42,000 - 64,000

Full time

27 hours ago

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Job summary

JPMorganChase is seeking an Associate Banker to deliver exceptional client experiences at a Chase branch. You will greet clients, provide attentive service, and guide them through banking solutions with the latest technology.

This role emphasizes building trust and solving client needs while maintaining compliance and accuracy. The position focuses on helping clients meet their financial goals, opening accounts, and leveraging digital tools to enhance convenience and satisfaction in daily

Qualifications

Ability to put clients first and exceed their expectations.
Ability to build trusted relationships.
Ability to engage clients with clear, polite communication.
Ability to resolve client issues with attention to detail.
Ability to collaborate with team to deliver seamless service.
Ability to quickly learn products, services, and procedures.
Client service experience or comparable experience.
High school diploma or GED.

Responsibilities

Create a welcoming environment by delivering attentive and friendly service to clients entering the branch.
Exceed client expectations by servicing accounts and opening new ones in line with policies.
Educate clients on day-to-day banking with Chase Mobile App, Chase.com, and ATMs.
Build meaningful relationships by listening, asking questions, and sharing product knowledge.
Perform branch operations and manage cash devices while following procedures.