Client Experience Banker — Digital Banking & Outreach

Truist; Shillington (Berks County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Paid time off

Job summary

Truist is seeking a Regular full-time Teller/Client Service Associate in the United States to provide timely client transactions and maintain accurate records. You will guide customers through digital banking options and support outbound outreach, contributing to integrated relationship management (IRM) and retail team routines.

This role emphasizes delivering a high-quality client experience, adherence to internal controls, and ongoing product knowledge through training and meetings.

Qualifications

• High school diploma or equivalent.
• Two years teller/cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software skills necessary for branch automation.
• Ability to multi-task under time constraints.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes.
• Ability to work weekends and/or extended hours with occasional travel and overnights may be included.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.

Skills

Interpersonal skills

Communication

Multi-tasking

Customer service

PC literacy

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist is seeking a Regular full-time Teller/Client Service Associate in the United States to provide timely client transactions and maintain accurate records. You will guide customers through digital banking options and support outbound outreach, contributing to integrated relationship management (IRM) and retail team routines.

This role emphasizes delivering a high-quality client experience, adherence to internal controls, and ongoing product knowledge through training and meetings.