Client Experience Banker & Outreach Specialist

Truist; Ronceverte (WV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid vacation

Sick days

Paid holidays

Job summary

Truist is seeking teammates in the United States to provide timely and accurate client transactions, build strong relationships, and deliver superior service while identifying clients’ financial needs. You will educate clients on digital self-service options and assist with outbound outreach and Integrated Relationship Management (IRM) activities.

The role emphasizes helping clients with both complex and standard transactions, maintaining compliance, and contributing to branch goals.

Qualifications

• High school diploma or equivalent education.
• Two years teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to master PC keyboard and software skills necessary for branch automation.
• Ability to multi-task under time constraints.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office.
• Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes.
• Ability to work weekends and/or extended hours with occasional travel and overnights may be included.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.

Skills

Client service

Communication skills

Multi-tasking

PC skills

Sales experience

Time management

Flexibility

Weekend availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist is seeking teammates in the United States to provide timely and accurate client transactions, build strong relationships, and deliver superior service while identifying clients’ financial needs. You will educate clients on digital self-service options and assist with outbound outreach and Integrated Relationship Management (IRM) activities.

The role emphasizes helping clients with both complex and standard transactions, maintaining compliance, and contributing to branch goals.