Client Experience Banker

Aumni; Saginaw (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitable service and trusted financial guidance. You will greet clients, open accounts, and educate customers on digital banking tools while maintaining compliance and accuracy.

You will build lasting relationships by listening carefully, solving problems, and collaborating with branch teammates to help clients achieve their financial goals.

Qualifications

• Ability to put clients first and exceed expectations by delivering attentive service.
• Ability to build trusted relationships through genuine care.
• Ability to engage clients with clear, polite communication.
• Ability to resolve client issues promptly with accuracy and care.
• Ability to elevate the client experience through teamwork.
• Ability to quickly learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow using a tablet.
• Provide account servicing, maintenance, and new account openings while following policies.
• Educate clients on day-to-day banking with Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking thoughtful questions, and offering product solutions with the team.
• Perform branch operations and cash handling in line with policies and controls.

Skills

Client service focus

Relationship building

Effective communication

Problem resolution

Team collaboration

Product knowledge learning

Experience in client service

High school diploma

Job description

Chase is seeking an Associate Banker to deliver hospitable service and trusted financial guidance. You will greet clients, open accounts, and educate customers on digital banking tools while maintaining compliance and accuracy.

You will build lasting relationships by listening carefully, solving problems, and collaborating with branch teammates to help clients achieve their financial goals.