Client Experience Banker

JP Morgan Chase; Appleton (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a welcoming branch environment. You will build trusted relationships, share product knowledge, and help clients achieve their financial goals using Chase's digital tools and in-branch services.

As part of the Consumer & Community Banking team, you will support daily branch operations, assist with account openings, and provide friendly, attentive service while adhering to all policies and regulations.

Qualifications

• Client service experience or comparable experience.
• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships with clients.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service to clients entering the branch.
• Exceed client expectations by servicing accounts and opening new accounts while following policies and regulatory requirements.
• Educate clients on day-to-day banking and technology self-service options like the Chase Mobile App, Chase.com and ATMs.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge to help clients achieve financial goals.
• Perform branch operations, including managing cash devices, in line with bank policies.

Skills

Client service

Relationship building

Communication

Empathy

Attention to detail

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a welcoming branch environment. You will build trusted relationships, share product knowledge, and help clients achieve their financial goals using Chase's digital tools and in-branch services.

As part of the Consumer & Community Banking team, you will support daily branch operations, assist with account openings, and provide friendly, attentive service while adhering to all policies and regulations.