Client Experience Banker

JPMorganChase; Kalamazoo (MI); On-site; USD 40,000 - 56,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, assist with accounts, and guide them through digital banking tools to meet financial goals.

The role emphasizes building trusted relationships, applying product knowledge, and collaborating with team members to ensure outstanding service in a dynamic banking environment.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Strong written and spoken communication.
• Comfort with technology and digital banking tools.
• Team collaboration to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and guiding them through the lobby.
• Provide account servicing and open new accounts while following policies and procedures.
• Assist clients with day-to-day banking using Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge.
• Assist with branch operations, including cash handling and device management.

Skills

Client service

Relationship building

Communication

Tech savviness

Team collaboration

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, assist with accounts, and guide them through digital banking tools to meet financial goals.

The role emphasizes building trusted relationships, applying product knowledge, and collaborating with team members to ensure outstanding service in a dynamic banking environment.