Client Experience Associate — In-Office Banking & Growth

PNC Financial Services Group, Inc.; Leesburg (VA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with match

Paid time off

Wellness program

Job summary

PNC Financial Services Group, Inc. in Leesburg, Virginia, seeks a Client Experience Associate to deliver a unique customer experience, educate on financial options, and identify opportunities to grow share of wallet.

You will support lobby engagement, drive referrals to branch staff, and promote digital tools to simplify transactions and enhance loyalty. Role emphasizes in-office collaboration, strong communication, and a customer-focused mindset within a structured sales process.

Qualifications

• Typically <1 year of related experience.
• Education and experience may be substituted as appropriate.

Responsibilities

• Delivers a customer experience focused on financial wellbeing and loyalty.
• Handles a variety of customer interactions and educates on options.
• Identifies banking opportunities and makes referrals to branch staff.
• Engages customers in the lobby to showcase PNC products and digital tools.
• Supports sales conversations through a defined process and proactive outreach.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Leesburg, Virginia, seeks a Client Experience Associate to deliver a unique customer experience, educate on financial options, and identify opportunities to grow share of wallet.

You will support lobby engagement, drive referrals to branch staff, and promote digital tools to simplify transactions and enhance loyalty. Role emphasizes in-office collaboration, strong communication, and a customer-focused mindset within a structured sales process.