Branch Client Experience Specialist

PNC; Saint Petersburg (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Stock purchase plan

Paid holidays & vacation

Job summary

PNC is seeking a Client Experience Associate in St. Petersburg, FL to deliver a differentiated customer experience in an in-office setting. You will educate customers, identify banking opportunities, and refer to branch staff to enhance loyalty and wallet share.

The role emphasizes lobby engagement, applying product knowledge, and adherence to branch policies while supporting daily operations and customer satisfaction.

Qualifications

• Experience in customer service and banking preferred.
• Ability to engage customers and identify opportunities.
• Familiarity with branch operations and risk awareness.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty while increasing share of wallet; processes interactions and educates customers on options.
• Identifies opportunities through conversations with customers and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and position PNC products; educates on managing financial transactions using technology.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to all policies and ensures teller and branch operations are efficient and accurate.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.
• Supports customer loyalty and grows wallet share by delivering a differentiated customer experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in St. Petersburg, FL to deliver a differentiated customer experience in an in-office setting. You will educate customers, identify banking opportunities, and refer to branch staff to enhance loyalty and wallet share.

The role emphasizes lobby engagement, applying product knowledge, and adherence to branch policies while supporting daily operations and customer satisfaction.