Client Experience & Loyalty Specialist

PNC; West Springfield (MA); On-site; USD 41,000 - 68,000; Full time

Job summary

PNC in Springfield, VA is seeking a Client Experience Associate within our Retail Banking team. You will deliver a superior customer experience, educate customers on financial solutions, and identify opportunities to refer to branch staff.

The role emphasizes lobby engagement, use of technology, and meeting customer needs while adhering to risk and policy guidelines. Base pay is disclosed with performance incentives; no STEM OPT sponsorship is provided.

Qualifications

• No university degree required; relevant experience may be considered.
• Strong focus on customer service and identifying banking opportunities.
• Ability to educate customers and refer to branch staff for solutions.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Identifies opportunities during conversations and makes referrals to branch staff.
• Engages with customers in the lobby to position PNC products and assist with transactions.
• Applies product knowledge to solve customer problems and maintains risk controls.
• Supports service-to-sales processes and proactive customer conversations.
• Maintains accurate branch operations and adheres to policies and procedures.

Skills

Customer service

Sales skills

Communication

Education

No Degree

Job description

PNC in Springfield, VA is seeking a Client Experience Associate within our Retail Banking team. You will deliver a superior customer experience, educate customers on financial solutions, and identify opportunities to refer to branch staff.

The role emphasizes lobby engagement, use of technology, and meeting customer needs while adhering to risk and policy guidelines. Base pay is disclosed with performance incentives; no STEM OPT sponsorship is provided.