Client Experience Advisor — Banking & Loyalty Growth

PNC Financial Services Group, Inc.; Vernon (CT); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in our Retail Branch network, based in Abingdon, Maryland.

The role focuses on delivering a personalized customer experience, improving financial wellbeing and loyalty by guiding customers to suitable solutions. Responsibilities include handling a variety of customer interactions, educating customers on digital options, and identifying and referring banking opportunities to the branch team while ensuring accurate lobby

Qualifications

• Role typically requires less than 1 year of related experience.
• Formal degree not required; a combination of education and experience may be considered.
• No required certifications or licenses.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on available options.
• Identifies banking opportunities and refers to branch staff; supports sales and lobby engagement.

Skills

Customer Service

Proactive Sales

Client Loyalty

Banking

Accountability

Leveraging Technology

Identifying Opportunities

Communication

Digital Awareness

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in our Retail Branch network, based in Abingdon, Maryland.

The role focuses on delivering a personalized customer experience, improving financial wellbeing and loyalty by guiding customers to suitable solutions. Responsibilities include handling a variety of customer interactions, educating customers on digital options, and identifying and referring banking opportunities to the branch team while ensuring accurate lobby