Seasonal Front Desk & Client Experience — In-Person

H&R Block, Inc.; Mount Juliet (TN); Presencial; USD 17.000 - 22.000; Tempo parcial

Resumo da vaga

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support daily client operations in person. You will greet clients, manage appointments, and coordinate with tax professionals to ensure a smooth client experience.

The role requires strong interpersonal skills, multitasking ability, and comfort with basic computer tools. Evening and weekend availability during tax season is expected.

Qualificações

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with clients and team members.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conhecimentos

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Tech literacy

Evenings/weekends availability

Formação

High school diploma/GED

Ferramentas

Microsoft Office

Microsoft Teams

Scheduling systems

Descrição da vaga

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office and support daily client operations in person. You will greet clients, manage appointments, and coordinate with tax professionals to ensure a smooth client experience.

The role requires strong interpersonal skills, multitasking ability, and comfort with basic computer tools. Evening and weekend availability during tax season is expected.