Client Experience Associate — Tax Season Front Desk

H&R Block, Inc.; Baker City (OR); On-site; USD 30,000 - 40,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist daily operations, and collaborate with tax professionals to provide a seamless experience.

This in-person role offers training and may lead to growth in tax prep or office leadership. Ideal candidates bring experience in fast-paced client service, strong communication, and organizational skills, with availability for evenings and tax-season

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Attention to detail

Office software

Team collaboration

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, assist daily operations, and collaborate with tax professionals to provide a seamless experience.

This in-person role offers training and may lead to growth in tax prep or office leadership. Ideal candidates bring experience in fast-paced client service, strong communication, and organizational skills, with availability for evenings and tax-season