Client Experience Associate - Banking & Loyalty Growth

PNC Financial Services Group, Inc.; Voorhees Township (NJ); On-site; USD 37,000 - 62,000; Full time

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate to support multiple branches in Voorhees, NJ. This in-office role focuses on delivering exceptional customer experiences and driving loyalty through informed referrals and service excellence.

The position emphasizes understanding customer needs, educating on banking options, and leveraging technology to enhance transactions while maintaining risk controls. Minimum experience in retail banking is preferred.

Qualifications

• Work experience in retail banking or customer service is preferred.
• No degree required; typically <1 year related experience.
• Knowledge of banking products and services is beneficial.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Engages with customers through lobby activities to position PNC products.
• Educates customers on managing financial transactions using technology and resources.
• Applies product knowledge to solve customer problems and maintain compliance.
• Supports proactive sales conversations through service-to-sales and lobby engagement to grow loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Leveraging Technology

Proactive Sales

Problem Solving

Understanding Customer Needs

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate to support multiple branches in Voorhees, NJ. This in-office role focuses on delivering exceptional customer experiences and driving loyalty through informed referrals and service excellence.

The position emphasizes understanding customer needs, educating on banking options, and leveraging technology to enhance transactions while maintaining risk controls. Minimum experience in retail banking is preferred.