Client Experience Advisor – Banking & Loyalty Growth

PNC Financial Services Group, Inc.; Chester (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical and Prescription Coverage

Dental and Vision Insurance

401(k) with company match

Life Insurance

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Chester, NJ. Based in-office, you will support multiple branches, deliver a personalized customer experience, and educate customers on financial options while driving loyalty and share of wallet.

You will engage customers, identify opportunities, and collaborate with branch staff to provide solutions; a strong emphasis on service, accuracy, and adherence to policy is expected in an inclusive workplace.

Qualifications

• No university degree required; related experience may be considered.
• Strong knowledge of banking products and customer service.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Processes a variety of customer interactions.
• Educates customers on alternatives for financial interactions.
• Identifies banking opportunities and refers to branch staff.
• Supports proactive sales through a defined process.
• Ensures branch operations are accurate and efficient.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Chester, NJ. Based in-office, you will support multiple branches, deliver a personalized customer experience, and educate customers on financial options while driving loyalty and share of wallet.

You will engage customers, identify opportunities, and collaborate with branch staff to provide solutions; a strong emphasis on service, accuracy, and adherence to policy is expected in an inclusive workplace.