Customer Experience Coordinator

Platinum Coastal Group; Town of Florida (NY); On-site; USD 32,000 - 40,000; Full time

Job summary

Platinum Coastal Group in New York is seeking an entry-level, on-site Customer Experience Coordinator to support daily interactions with customers and visitors.

You will engage directly with guests, coordinate with departments, and help cultivate a friendly, efficient environment through proactive communication and reliable service.

Qualifications

• Entry-level candidate should be personable, dependable, able to start conversations, organized and coachable.
• Able to communicate professionally in a fast-moving environment.
• Related experience in people-facing roles is helpful but not required.

Responsibilities

• Support customer check-ins, requests, appointments, or service touchpoints.
• Interact directly with customers throughout their visit.
• Coordinate needs with appropriate departments.
• Track feedback and recurring service opportunities.

Skills

Customer service

Customer experience

Communication

Job description

This entry-level opportunity helps coordinate the details and interactions that shape a positive onsite customer experience.

People contact is central to the role.

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

What helps you succeed:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,customer service,customer experience