Customer Experience Coordinator

Platinum Coastal Group; New York (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Platinum Coastal Group in New York is seeking an entry-level onsite role focused on coordinating customer interactions to create a positive visit for customers, clients, and guests. You will be the face of the experience, assisting with inquiries and guiding customers through their time with us.

Greet customers, handle requests, and coordinate with multiple departments while tracking feedback to improve service. A friendly, coachable attitude and strong communication are essential.

Qualifications

• Entry-level candidates should be personable, dependable, organized, and able to communicate professionally in a fast-moving environment.
• Transferable experience from retail, hospitality, or people-facing roles is helpful.

Responsibilities

• Support customer check-ins, requests, appointments, or service touchpoints.
• Interact directly with customers throughout their visit.
• Coordinate needs with appropriate departments.
• Track feedback and recurring service opportunities.

Skills

customer

customer service

customer experience

Job description

This entry-level opportunity helps coordinate the details and interactions that shape a positive onsite customer experience.

People contact is central to the role.

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

Where you’ll contribute

• Support customer check-ins, requests, appointments, or service touchpoints
• Interact directly with customers throughout their visit
• Coordinate needs with appropriate departments
• Track feedback and recurring service opportunities

What helps you succeed:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer,customer service,customer experience