Client Experience Ambassador — In-Branch Banking & Loyalty

Fairygodboss; Beaumont (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability protection

401(k) with match

Dependent care reimbursement

Educational assistance

Wellness program

Job summary

PNC is seeking a Client Experience Associate in Beaumont, TX to support multiple branches. The role centers on delivering a superior customer experience, educating clients on financial options, and identifying banking opportunities during interactions.

The position emphasizes in-office collaboration, adherence to policies, and active participation in a sales process to grow customer loyalty and wallet share.

Qualifications

• Experience in retail banking or customer-facing financial services.
• Ability to engage customers and identify banking opportunities.
• Familiarity with helping customers use digital tools.

Responsibilities

• Delivers a customer-focused experience to improve financial wellbeing.
• Identifies banking opportunities and refers to branch staff.
• Performs lobby engagement to position PNC products.
• Applies product knowledge to resolve customer needs and protect policies.
• Supports sales conversations through a defined process and referrals.
• Maintains accurate branch operations and daily transactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate in Beaumont, TX to support multiple branches. The role centers on delivering a superior customer experience, educating clients on financial options, and identifying banking opportunities during interactions.

The position emphasizes in-office collaboration, adherence to policies, and active participation in a sales process to grow customer loyalty and wallet share.