Client Experience Advocate - Banking & Loyalty
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Benefits offered by this job
Job summary
PNC is seeking a Client Experience Associate to join the Retail Banking team in Butler, PA. Based in the Moraine Point area, you will deliver a high-quality customer experience, educate customers on digital banking options, and identify opportunities to deepen wallet share across branches in the region.
The role emphasizes customer service, adherence to policies, and collaboration with branch staff to grow loyalty and financial wellbeing.
Qualifications
- Experience in retail banking or customer-facing roles is preferred.
- Ability to identify customer financial needs and recommend solutions.
- Strong communication and interpersonal skills.
Responsibilities
- Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
- Identifies opportunities through conversations and refers to branch staff as appropriate.
- Performs lobby engagement to position PNC products and educate customers on digital options.
- Applies product knowledge to solve customer problems and supports sales processes.
- Maintains accurate branch operations and follows policies and procedures.
Skills
Education
Job description
PNC is seeking a Client Experience Associate to join the Retail Banking team in Butler, PA. Based in the Moraine Point area, you will deliver a high-quality customer experience, educate customers on digital banking options, and identify opportunities to deepen wallet share across branches in the region.
The role emphasizes customer service, adherence to policies, and collaboration with branch staff to grow loyalty and financial wellbeing.
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