Client Experience Specialist – Banking

PNC Financial Services Group, Inc.; Belton (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Educational assistance

Wellness program

Parental leave

Up to 11 paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Belton, TX to deliver a superior customer experience and drive loyalty across multiple Central TX branches.

You will educate customers, identify opportunities, and refer to branch staff to grow wallet share while supporting daily branch operations. The role emphasizes handling various customer interactions, leveraging technology, and maintaining adherence to policies.

Qualifications

• Roles at this level typically do not require a university/college degree.
• No Degree is required for this position.
• Spanish speaking is preferred.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Engages customers through lobby activities to position PNC products.
• Assists with managing financial transactions and leveraging technology.
• Solves customer problems using product and procedural knowledge.
• Supports sales conversations through a defined process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Belton, TX to deliver a superior customer experience and drive loyalty across multiple Central TX branches.

You will educate customers, identify opportunities, and refer to branch staff to grow wallet share while supporting daily branch operations. The role emphasizes handling various customer interactions, leveraging technology, and maintaining adherence to policies.