Banking Client Experience Advocate (Bilingual)

PNC Financial Services Group, Inc.; Penitas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Life insurance

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Penitas, TX to deliver a proactive, customer-centric experience across branch interactions.

You will guide customers on banking products, educate on digital tools, and drive opportunities for loyalty and wallet share. The role emphasizes in-branch engagement, collaboration with branch staff, and effective use of technology to simplify banking for customers.

Qualifications

• Typically <1 year of related experience.
• No university/college degree required; relevant education and experience may be considered.
• Spanish speaking preferred for the role.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Processes customer interactions and educates on alternatives for financial interactions.
• Identifies banking opportunities during customer interactions and refers to branch staff as appropriate.
• Supports proactive sales conversations and adds value through a differentiated customer experience.

Skills

Customer Service

Bilingual Spanish

Communication

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Penitas, TX to deliver a proactive, customer-centric experience across branch interactions.

You will guide customers on banking products, educate on digital tools, and drive opportunities for loyalty and wallet share. The role emphasizes in-branch engagement, collaboration with branch staff, and effective use of technology to simplify banking for customers.