Client Experience & Loyalty Advocate

PNC; Beaumont (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision benefits

401(k) with company match

Educational assistance

Wellness program

Paid holidays and vacation

Job summary

PNC is seeking a Client Experience Associate in Beaumont, TX. Based in the Retail Banking group, you will deliver exceptional service, educate customers on financial options, and identify banking opportunities during every interaction.

You will support lobby engagement, refer opportunities to branch staff, and help grow customer loyalty while following bank policies and risk controls. STEM OPT sponsorship is not provided.

Qualifications

• Knowledge of banking products and services.
• Strong customer service and communication abilities.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Delivers a unique customer experience and processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement and supports proactive sales conversations.
• Adheres to policies and ensures accurate branch operations.

Skills

Customer Service

Banking Knowledge

Sales Skills

Digital Tools

Attention to Detail

Communication

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Beaumont, TX. Based in the Retail Banking group, you will deliver exceptional service, educate customers on financial options, and identify banking opportunities during every interaction.

You will support lobby engagement, refer opportunities to branch staff, and help grow customer loyalty while following bank policies and risk controls. STEM OPT sponsorship is not provided.