Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Beaumont (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with company match

Employee discounts

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Beaumont, TX. The role supports multiple branches and focuses on delivering outstanding customer experiences, educating clients on financial options and referring opportunities to branch staff.

The position emphasizes proactive sales conversations, service-to-sales processes and building client loyalty through a differentiated customer experience in an in-office environment.

Qualifications

• No university degree required; related experience or product knowledge may be considered.
• Experience with teller and branch operations is a plus.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Engages customers through lobby activities and demonstrates PNC products leveraging technology.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Beaumont, TX. The role supports multiple branches and focuses on delivering outstanding customer experiences, educating clients on financial options and referring opportunities to branch staff.

The position emphasizes proactive sales conversations, service-to-sales processes and building client loyalty through a differentiated customer experience in an in-office environment.