Client Experience & Loyalty Advocate (Banking)

PNC; Hurst (TX); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

401(k) with PNC match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in its Retail Banking organization, based in Hurst, TX. You will support multiple branches in the region and deliver a differentiated customer experience to improve financial wellbeing and loyalty.

You will educate customers on digital tools, identify opportunities, and collaborate with branch staff to grow wallet share while adhering to policies and procedures in an in-office environment.

Qualifications

• Roles at this level typically do not require a university / college degree.
• Experience or product knowledge may be required to accomplish primary duties.
• Spanish speaking is preferred in the language assessments.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions by leveraging technology and resources.
• Supports proactive sales conversations through a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in its Retail Banking organization, based in Hurst, TX. You will support multiple branches in the region and deliver a differentiated customer experience to improve financial wellbeing and loyalty.

You will educate customers on digital tools, identify opportunities, and collaborate with branch staff to grow wallet share while adhering to policies and procedures in an in-office environment.