Client Experience Specialist - Banking & Loyalty

PNC; Fort Worth (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Spanish Speaking - Preferred

Job summary

PNC seeks a Client Experience Associate in Fort Worth, TX to deliver an exceptional banking experience across multiple branches. You will educate customers on financial options, identify opportunities, and refer to branch staff to deepen relationships while maintaining efficient daily operations.

The role emphasizes customer loyalty, proactive sales, and use of digital tools to enhance service in an in-office environment. Sponsorship is not provided.

Qualifications

• Customer-focused approach to financial interactions and loyalty growth.
• Ability to explain banking options and refer to branch staff as needed.
• Comfort engaging customers in lobby and service interactions.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Identify opportunities through conversations and referrals to branch staff.
• Engage customers in lobby activities and promote PNC products and digital tools.
• Apply product knowledge to solve customer problems and ensure smooth operations.
• Support sales through defined processes and proactive customer engagement.
• Help grow wallet share by differentiating the customer experience.

Skills

Customer Experience

Banking

Branch Banking

Client Loyalty

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Education

No Degree

Job description

PNC seeks a Client Experience Associate in Fort Worth, TX to deliver an exceptional banking experience across multiple branches. You will educate customers on financial options, identify opportunities, and refer to branch staff to deepen relationships while maintaining efficient daily operations.

The role emphasizes customer loyalty, proactive sales, and use of digital tools to enhance service in an in-office environment. Sponsorship is not provided.