Client Experience Advocate - Banking

Fairygodboss; Bryan (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with PNC match

Medical/dental/vision coverage

Paid time off

Job summary

PNC, based in Bryan, TX, is seeking a Client Experience Associate in its Retail Banking organization to support multiple branches in the region. The role emphasizes an in-office culture and does not sponsor visas or STEM OPT for this position.

Responsibilities include delivering a unique customer experience to improve financial wellbeing, identifying opportunities, and engaging customers in the lobby to promote PNC products while ensuring efficient branch operations.

Qualifications

• Qualifications outline knowledge, skills and required certifications/licensures needed for success in this role.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, ensuring teller and branch daily operations and maintenance transactions are completed efficiently.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process to elevate client loyalty.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.

Job description

PNC, based in Bryan, TX, is seeking a Client Experience Associate in its Retail Banking organization to support multiple branches in the region. The role emphasizes an in-office culture and does not sponsor visas or STEM OPT for this position.

Responsibilities include delivering a unique customer experience to improve financial wellbeing, identifying opportunities, and engaging customers in the lobby to promote PNC products while ensuring efficient branch operations.