Customer Service & Scheduling Specialist

Clark Pest Control; Parsippany-Troy Hills (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Paid time off

Training and development

Job summary

Western Pest Services is seeking a Customer Service Representative in Parsippany, NJ. The CSR serves as the link between customers and service technicians, coordinating schedules, resolving issues, and handling inquiries to ensure a high-quality customer experience.

The role emphasizes strong communication, organization, and timely follow-up, with a comprehensive benefits package and opportunities for growth within the company.

Qualifications

• High school degree or equivalent required.
• Excellent phone etiquette and professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent written and verbal communication.
• Knowledge of MS Office with Word, Excel, and Outlook.

Responsibilities

• Provide exceptional customer service and a quality experience to clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software.

Skills

Customer service

Communication

Organization

Problem solving

Education

High school degree or equivalent

Tools

MS Office (Word/Excel/Outlook)

Job description

Western Pest Services is seeking a Customer Service Representative in Parsippany, NJ. The CSR serves as the link between customers and service technicians, coordinating schedules, resolving issues, and handling inquiries to ensure a high-quality customer experience.

The role emphasizes strong communication, organization, and timely follow-up, with a comprehensive benefits package and opportunities for growth within the company.