Client Experience Advocate

PNC; Mantua Township (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Paid time off

Job summary

PNC seeks a Client Experience Associate based in Sewell, NJ to deliver exceptional customer experiences across multiple branches and support regional customers in achieving financial wellbeing. You will educate customers on products, identify opportunities, and guide them through banking solutions.

Role emphasizes lobby engagement, responsible servicing, and collaboration with branch staff to maintain high standards of customer care and branch efficiency.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for the role.
• Experience in customer-facing financial services is preferred but not required.
• Ability to work across branches and support a regional area.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and refers to branch staff.
• Performs lobby engagement to connect with customers and present PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations and maintenance transactions are completed efficiently and accurately.
• Supports proactive sales conversations within a defined sales process.
• Helps grow customer share of wallet through differentiated customer experience.

Skills

Customer service

Banking knowledge

Branch banking

Client loyalty

Customer experience

Identifying opportunities

Leveraging technology

Proactive sales

Accountability

Education

No Degree

Job description

PNC seeks a Client Experience Associate based in Sewell, NJ to deliver exceptional customer experiences across multiple branches and support regional customers in achieving financial wellbeing. You will educate customers on products, identify opportunities, and guide them through banking solutions.

Role emphasizes lobby engagement, responsible servicing, and collaboration with branch staff to maintain high standards of customer care and branch efficiency.