Banking Customer Experience Advocate

PNC Financial Services Group, Inc.; Butler Township (PA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) with match

Paid time off + holidays

Life insurance

Disability protection

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in its Retail Banking team. You will be based at the Moraine Point branch in Butler, PA, serving multiple local branches.

The role focuses on delivering a differentiated customer experience, educating customers on financial options, and driving loyalty through proactive service and sales opportunities. Responsibilities include handling various customer interactions, applying product knowledge, and referring opportunities to

Qualifications

• No university degree required; related experience may be considered.
• Strong customer service orientation with effective communication skills.
• Ability to identify opportunities and educate customers on options.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Supports proactive sales conversations through a defined process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in its Retail Banking team. You will be based at the Moraine Point branch in Butler, PA, serving multiple local branches.

The role focuses on delivering a differentiated customer experience, educating customers on financial options, and driving loyalty through proactive service and sales opportunities. Responsibilities include handling various customer interactions, applying product knowledge, and referring opportunities to