Client Experience Advisor (Banking)

Fairygodboss; Parker (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off and holidays

Job summary

PNC is seeking a Client Experience Associate based in Parker, CO, at the Crown Point branch. You will deliver a customer-focused experience that improves financial wellbeing and loyalty, while expanding share of wallet through informed conversations and referrals.

Role emphasizes lobby engagement, education on digital tools, and applying product knowledge to resolve customer issues. Spanish is a plus, and this is an in-office position at the Crown Point location.

Qualifications

• No university degree required; related experience or certifications may be considered.
• Experience in customer service or banking is helpful.
• Ability to learn product and policy details to assist customers.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and educate customers on options for managing transactions.
• Applies product and procedural knowledge to solve customer problems and ensures branch operations are efficient.

Skills

Customer Focused

Managing Risk

Banking

Client Loyalty

Customer Experience

Education and Communication

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Parker, CO, at the Crown Point branch. You will deliver a customer-focused experience that improves financial wellbeing and loyalty, while expanding share of wallet through informed conversations and referrals.

Role emphasizes lobby engagement, education on digital tools, and applying product knowledge to resolve customer issues. Spanish is a plus, and this is an in-office position at the Crown Point location.