Client Experience Advocate

PNC; Belleville (MI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision options

Life insurance

Disability protection

401(k) with match

Dependent care reimbursement

Education assistance

Wellness program

Job summary

PNC is seeking a Client Experience Associate in Belleville, Michigan, at the Rawsonville/I-94 Branch. The role focuses on delivering an exceptional customer experience, guiding clients through banking options, and promoting PNC products in a welcoming in-branch setting.

This position emphasizes proactive customer engagement, referrals, and education of financial solutions within an in-office culture that supports work-life balance.

Qualifications

• Experience in retail banking or customer service is preferred.
• No degree required; related experience may be considered.
• Familiarity with banking products and services is a plus.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers to branch staff as appropriate.
• Performs lobby engagement activities to connect with customers and promote PNC products.

Skills

Customer Experience

Customer Service

Accountability

Branch Banking

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Belleville, Michigan, at the Rawsonville/I-94 Branch. The role focuses on delivering an exceptional customer experience, guiding clients through banking options, and promoting PNC products in a welcoming in-branch setting.

This position emphasizes proactive customer engagement, referrals, and education of financial solutions within an in-office culture that supports work-life balance.