Client Experience Specialist - Branch Banking

PNC Financial Services Group, Inc.; Detroit (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental options

401(k) with match

Pension plans

Educational assistance

Wellness program

Paid holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to join its Retail Branch organization. This role is based in Hazel Park, MI, supporting multiple branches.

The ideal candidate will deliver an exceptional customer experience, improve financial wellbeing, and foster client loyalty through proactive engagement and effective communication within a supportive in-office culture.

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Qualifications

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Typically less than 1 year of related experience.
• In lieu of a degree, a combination of education, certifications, and experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve customer financial wellbeing.
• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities and makes referrals.
• Performs lobby engagement activities to connect with customers.
• Educates customers on managing financial transactions using technology.
• Applies product knowledge to solve customer problems.
• Ensures teller operations and maintenance transactions are completed efficiently.
• Supports proactive sales conversations with defined sales process.
• Helps grow customer loyalty through a differentiated experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to join its Retail Branch organization. This role is based in Hazel Park, MI, supporting multiple branches.

The ideal candidate will deliver an exceptional customer experience, improve financial wellbeing, and foster client loyalty through proactive engagement and effective communication within a supportive in-office culture.

.