Branch Client Experience Specialist

PNC Financial Services Group, Inc.; Rawsonville (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage including medical/pres

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Educational assistance

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Belleville, Michigan, at the Rawsonville/I-94 Branch. You will deliver a tailored customer experience, educate customers on options, and drive loyalty while identifying opportunities to grow share of wallet.

You will engage customers, leverage technology, and collaborate with branch staff to solve problems and support daily operations in an in-office setting.

Qualifications

• Roles at this level typically do not require a university/college degree.
• Usually less than 1 year of related experience.
• Experience in customer interactions and basic product knowledge may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates on alternatives for financial interactions.
• Identifies banking opportunities and makes referrals to branch staff.
• Supports lobby engagement and promotes PNC products to meet customer needs.
• Assists with teller and branch daily operations and maintains accuracy in transactions.

Skills

Customer Service

Banking

Identifying Opportunities

Leveraging Technology

Proactive Sales

Effective Communications

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Belleville, Michigan, at the Rawsonville/I-94 Branch. You will deliver a tailored customer experience, educate customers on options, and drive loyalty while identifying opportunities to grow share of wallet.

You will engage customers, leverage technology, and collaborate with branch staff to solve problems and support daily operations in an in-office setting.