Client Experience Advocate

PNC; Romeo (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) with match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Romeo, MI to deliver a distinctive customer experience across multiple branches. You will help customers with banking needs, educate on digital options, and refer opportunities to branch staff to grow wallet share.

You will participate in lobby engagement, apply product knowledge to solve problems, and support a consistent, compliant service culture within PNC's Retail Banking organization. Visa sponsorship is not available for this role.

Qualifications

• Experience in customer service and banking preferred.
• No degree required; related experience considered.
• Strong communication and problem solving.
• Ability to educate customers on digital options.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing.
• Identify opportunities and refer to branch staff.
• Engage customers in lobby and educate on digital options.
• Support sales processes and drive loyalty.

Skills

Customer service

Sales skills

Communication

Problem solving

Digital literacy

Education

No Degree

Tools

CRM software

Job description

PNC is seeking a Client Experience Associate in Romeo, MI to deliver a distinctive customer experience across multiple branches. You will help customers with banking needs, educate on digital options, and refer opportunities to branch staff to grow wallet share.

You will participate in lobby engagement, apply product knowledge to solve problems, and support a consistent, compliant service culture within PNC's Retail Banking organization. Visa sponsorship is not available for this role.