Client Concierge & Scheduling Specialist — Growth Path

Berman Physical Therapy; Naples (FL); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Vacation days (10 days)

Holiday week off between Christmas &NY

Growth opportunities

Family-like culture

Job summary

Berman Physical Therapy in Naples, FL is seeking an enthusiastic Administrative Assistant who will be the first impression for clients and help create a world-class experience from the initial call through follow-up. You will keep the schedule full, build strong client relationships, and support a positive, growth-focused team culture.

Key duties include handling inbound calls, scheduling, payments reconciliation, and contributing to marketing and client retention efforts.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to schedule appointments and manage calendars.
• Strong organizational and administrative abilities.
• Customer-focused with a friendly demeanor.
• Experience handling inquiries about pricing and services.
• Detail-oriented and proactive in a fast-paced environment.

Responsibilities

• Create an exceptional front desk experience that feels like a boutique concierge service.
• Handle inbound calls, schedule appointments, and follow up with leads.
• Communicate value clearly, overcome objections, and build rapport with new and returning clients.
• Keep the schedule optimized for efficiency and client satisfaction.
• Maintain clean records: check-ins, payments, reconciliations, voicemails, and emails.
• Encourage reviews, testimonials, and word-of-mouth referrals through relationship-building.
• Support marketing and client retention efforts with thoughtful touches and follow-through.
• Anticipate client needs and exceed expectations whenever possible.

Job description

Berman Physical Therapy in Naples, FL is seeking an enthusiastic Administrative Assistant who will be the first impression for clients and help create a world-class experience from the initial call through follow-up. You will keep the schedule full, build strong client relationships, and support a positive, growth-focused team culture.

Key duties include handling inbound calls, scheduling, payments reconciliation, and contributing to marketing and client retention efforts.