Patient Care Concierge - Front Desk & Scheduling (Naples)

US Eye; Naples (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye in Naples, FL is seeking a Patient Care Representative to be the friendly first and last contact for patients. You will greet visitors, verify information, assist with questionnaires, and ensure a smooth check-in experience.

In this fast-paced role you will print schedules, handle walk-ins, manage appointment confirmations, collect co-pays, and support daily administrative tasks with accuracy and professionalism.

Qualifications

• High school diploma required.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Ability to work under pressure and respond to patient requests positively.

Responsibilities

• Greet and direct all patients, visitors, and staff upon entry.
• Verify information and assist with questionnaires and forms.
• Print daily schedules and manage appointment communications.
• Attend to walk-in patients and scheduling inquiries.
• Collect co-payments and balance due during checkout.
• Maintain orderly workspace and complete essential reports.

Skills

Customer service

Multi-tasking

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

US Eye in Naples, FL is seeking a Patient Care Representative to be the friendly first and last contact for patients. You will greet visitors, verify information, assist with questionnaires, and ensure a smooth check-in experience.

In this fast-paced role you will print schedules, handle walk-ins, manage appointment confirmations, collect co-pays, and support daily administrative tasks with accuracy and professionalism.