Administrative Assistant

Berman Physical Therapy; Naples (FL); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Vacation days (10 days)

Holiday week off between Christmas &NY

Growth opportunities

Family-like culture

Job summary

Berman Physical Therapy in Naples, FL is seeking an enthusiastic Administrative Assistant who will be the first impression for clients and help create a world-class experience from the initial call through follow-up. You will keep the schedule full, build strong client relationships, and support a positive, growth-focused team culture.

Key duties include handling inbound calls, scheduling, payments reconciliation, and contributing to marketing and client retention efforts.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to schedule appointments and manage calendars.
• Strong organizational and administrative abilities.
• Customer-focused with a friendly demeanor.
• Experience handling inquiries about pricing and services.
• Detail-oriented and proactive in a fast-paced environment.

Responsibilities

• Create an exceptional front desk experience that feels like a boutique concierge service.
• Handle inbound calls, schedule appointments, and follow up with leads.
• Communicate value clearly, overcome objections, and build rapport with new and returning clients.
• Keep the schedule optimized for efficiency and client satisfaction.
• Maintain clean records: check-ins, payments, reconciliations, voicemails, and emails.
• Encourage reviews, testimonials, and word-of-mouth referrals through relationship-building.
• Support marketing and client retention efforts with thoughtful touches and follow-through.
• Anticipate client needs and exceed expectations whenever possible.

Job description

About Us

Do you enjoy connecting with people? Are you the kind of person who loves making someone’s day? Would you thrive in a positive, growth-focused environment where your work truly matters? If you said yes, you might be the perfect fit for our team!

We’re Berman Physical Therapy, a rapidly growing clinic in Naples, FL that specializes in helping people move better so they can avoid surgery and pain pills. Our unique culture is built on passion, positivity, and purpose, and our team is the reason our patients keep coming back and telling their friends.

About This Role

We’re looking for an enthusiastic, people-loving Administrative Assistant to help us create a world-class client experience from the very first phone call to the final follow-up. Your mission is simple but powerful: help clients feel seen, supported, and excited to come back. You’ll be the first impression for many clients and play a key role in keeping our schedule full, our clients happy, and our reputation growing.

You’re a Great Fit If

• You’re energized by talking to people and making genuine connections.
• You can confidently handle conversations around pricing and scheduling.
• You’re organized, proactive, and detail-oriented.
• You want to be part of a fun, mission-driven team that truly changes lives.

Core Responsibilities

• Create an exceptional front desk experience that feels more like a boutique concierge service.
• Handle inbound calls, schedule appointments, and follow up with leads.
• Communicate value clearly, overcome objections, and build rapport with new and returning clients.
• Keep the schedule optimized for efficiency and client satisfaction.
• Maintain clean records: check-ins, payments, reconciliations, voicemails, and emails.
• Encourage reviews, testimonials, and word-of-mouth referrals through relationship-building.
• Support marketing and client retention efforts with thoughtful touches and follow-through.
• Anticipate client needs and exceed expectations whenever possible.

What We Value

• Connect Emotionally – Build real relationships, not robotic transactions.
• Create a WOW Experience – Go above and beyond for clients at every opportunity.
• Create a Family Environment – Make every person feel welcome, supported, and part of our community.

Compensation & Perks

$20–$25/hour based on experience.

10 days paid vacation in your first year.

Optional paid week off between Christmas & New Year’s.

Growth opportunities within the company.

A positive, family-like team culture that you’ll actually enjoy being part of.